The U.S. Army Corps of Engineers (USACE) provides vital engineering services for U.S. citizens around the world, with the mission to strengthen the nation’s security by building and maintaining infrastructure and military facilities where service members train, work and live. USACE selected Leidos to provide information technology (IT) support services to more than 37,000 USACE customers around the world as part of the USACE Information Technology Enterprise Services – Next Generation program.
Challenge: Transition Massive Program in 90 Days
Leidos did not lose time and began the transition immediately after the award. The challenge set forth was to transition this large enterprise IT contract with more than 500 employees servicing six different IT Enterprise service areas, referred to as Towers, and covering the full gamut of IT services in just 90 days.
This was a monumental undertaking transitioning a Program that provides secure enterprise-wide Information Management/ Information Technology (IM/IT) support services to more than 37,000 USACE customers located throughout the country. This contract supports the mission needs of USACE in Washington, DC; 9 Divisions; 45 Districts to include over 1,700 field and area project offices; 8 other organizations; and 2 capability centers.
The Leidos team pulled heavily from their combined transition expertise and proven ability to lead in a fast-paced and ever-changing environment. The result was a transition plan that allowed them to on-board more than 550 personnel and to continue to support the USACE effort on the first day of the contract.
The Leidos Approach: Process-Driven Success
The Leidos program leadership team assembled and stepped in early during pre-transition and immediately took charge to create and update the transition plan. They developed synergies between the customer and Tower leads and established a plan that would ultimately lead to transition success.
Applying the Leidos StarTT℠ transition model, the team instituted best practices from across the company to ensure the transition was focused and process driven. Startup, Transition, and Transformation, otherwise known as StarTT, is a Leidos trademarked methodology used to transfer as-is operational responsibility from the incumbent contractor to Leidos with minimal disruption to operations and no loss of mission. The goal of StarTT is to provide a blueprint for a seamless structural transition from the incumbent contractor to Leidos. The three steps – Start-up, Transition, and Transformation – lay the groundwork for the steps taken to begin the work for a contract once it has been awarded to Leidos.
The forethought, attention to detail, and focus on best practices allowed Leidos to not only complete all phases successfully, but complete each phase an average of three days early. This allowed Leidos to receive final Authority to Operate two days ahead of the mandatory 90-day window. Strictly following the processes allowed the ACE-IT team to be prepared, knowledgeable and aware of the tasks ahead in order to efficiently and effectively perform all transition functions. It was through the expert leadership and guidance of the team that they achieved consistent productivity, minimum user downtime, and continuity of operation across the 37,000 user base and 1,700 sites.
“For over 33 years, we’ve partnered with the Army Corps of Engineers to deliver innovative solutions that support their critical missions,” said Senior Vice President Liz Porter, Leidos Federal Energy Environment Operations Group Manager. “We will continue to institute a culture focused around preparation, communication and quick identification and elevation of issues to provide USACE with reliable and secure IT services.”
The effective transition plan enabled Leidos and USACE to achieve several initial results across the enterprise operation, cybersecurity efforts, enterprise service desk, engineering, and end-user services. The team worked across Towers to analyze processes and optimize work flows across the enterprise. They reviewed software management, licensing and packaging to increase efficiency of process, and identified 13 operational areas for process improvement focus. They also integrated engineering with enterprise operations and took ownership of the Engineering Review Board.
Additional achievements included:
- Researching and evaluating network performance to provide recommendations to remove 4,000 antiquated signatures
- Consolidating end-user documentation, including incident management, remedy searches, training and collaboration calls, and after-hours availability.
- Successful implementation of numerous network blocks, Domain Name System poisoning, malicious site blocks by the Security Operations Center/Cyber Incident Response Team.
- Handling more than 31,000 calls to the Enterprise Service Desk in one month, which was a 25 percent increase from the historical average.
Completing nearly 50 knowledge transfer sessions to ensure successful transition of information.
With the 90-day transition plan successfully completed, the Leidos team looks to apply its expertise and leadership to perform agile and responsive IT support.
Learn more at leidos.com/enterprise-it.